Where to get help
Phone: 13 11 14 - lifeline.org.au
National service 24 x 7 Crisis Support, Suicide Prevention & Crisis Support Lifeline offering a counselling service that respects everyone’s right to be heard, understood and cared for.
Freecall: 1800 199 008
Phone: (08) 9223 1111
Please use the online registration form to contact Crisis Care outside of operating hours.
24 x 7 telephone service providing information, advice, support and intervention for people in crises and needing urgent help. Types of crises addressed by the service include child protection concerns, family and domestic violence, suicidal ideation and homelessness. Crisis Care Unit assists callers experiencing homelessness by providing information and advice. In exceptional and unforeseen circumstances, support is provided for callers to access short-term crisis accommodation.
Mental Health Emergency Response Line
Phone: 1300 555 788
Rural: 1800 676 822
This 24 x 7 triage service consists of professionals who can come to a person's home for emergency assessment. They can also provide advice about what to do in a crisis for health clients and their carers.
Mental Health Online
Mental Health Online provides comprehensive and effective online services and programs free of charge. If you’re experiencing mental distress, their services can help you understand and address your needs through self-assessment, self-help and, if you choose, online professional support.
24/7 Anonymous Crisis Support Line: 135 247
Youth Helpline WA: 1800 198 313
The Samaritans provide 24 x 7 telephone access to suicidal and despairing people in Western Australia. Call if you are going through a crisis, worried about something, feel upset or confused, or you just want to talk to someone.
Phone: 1800 552 002
Hours: 4.30pm – 8:30am Monday to Friday and 24 hours Saturday, Sunday and public holidays. During business hours you will be connected to your local community mental health clinic.
Rurallink is a specialist after hours mental health telephone service for people in rural communities of Western Australia. Rurallink gives easy telephone access to experienced community mental health staff, with a focus on supporting people with mental health issues. It is a confidential service that meets the needs of the community and delivering continuous care and support where needed. The service provides a single point of contact providing information, advice, assessment, and where required, referrals to other mental health services.
National Domestic Violence and Sexual Assault Helpline
Phone: 1800 737 732 (1800 RESPECT) - 1800respect.org.au
Call 000 if you are in danger
24 x 7 confidential information, counselling and support service for people impacted by sexual assault, domestic or family violence and abuse.
Suicide Call Back Service
Phone: 1300 659 467 - suicidecallbackservice.org.au
24 x 7 Suicide Call Back Service is a nationwide service that provides professional telephone and online counselling to people who are affected by suicide.
Phone: 1800 011 046 - openarms.gov.au
24 x 7 crisis support for current and ex-serving ADF personnel and their families. Open Arms provides free and confidential counselling to anyone who has served at least one day in the ADF, and the veteran community.
Translating and Interpreting Service (TIS National)
Phone: 131 450 - www.tisnational.gov.au/
If you need an interpreter to help speak with any of the above services, please call TIS National to access immediate telephone interpreters. This is a 24 x 7 telephone service providing interpreting services to people who do not speak English and to agencies and businesses that need to communicate with their non-English speaking clients.
Kids Help Line
Phone: 1800 55 1800 - kidshelpline.com.au
A 24 x 7 anonymous and confidential telephone and online counseling services for your people aged 5-25 years.
Phone: (08) 6266 4333 - youthfocus.com.au
If you’re aged 12 to 25 and are feeling sad, lonely or depressed, and have been for a period of time, face-to-face counselling via Youth Focue is free of charge, confidential, doesn’t require a formal referral and is available from five offices between Albany and Geraldton. Youth Focus operate with a team of highly trained and skilled psychologists, social workers and occupational therapists to provide a range of early intervention and prevention services free of charge, aimed at supporting young people and their families to overcome the issues associated with suicide, depression and
Phone: 1800 650 890 or chat online - eheadspace.org.au
Hours: 9am - 1am (Melbourne time) 7 days a week for a 1-on-1 chat. It’s a confidential, free and safe space to talk about what’s going on. (What time is it in Melbourne?)
eheadspace provides free online and telephone support and counselling to young people 12 - 25 and their families and friends. If you’re based in Australia and going through a tough time, eheadspace can help. You can talk 1-on-1 with an eheadspace clinician via an online chat, email or over the phone. You can also join group chats which cover a variety of helpful topics and are a great way to learn from other people’s experiences.
ReachOut.com is Australia’s leading online mental health service for young people, providing practical support to help them get through everything from everyday issues to tough times. ReachOut work alongside young people to deliver online tools that reduce youth suicide. Available anywhere anytime, the website receives about 1.85 million visits every year. They provide online chat support as well as information, apps to download and forums to join.
Phone: 1300 22 4636 (24 x 7) - youthbeyondblue.com
Chat online (3pm-12am AEST)
Everyone has good days and bad days. Then there are those days when something isn't quite right, or things just seem too much. Whatever it may be, sharing the load with someone else can really help. So no matter who you are, or how you're feeling, you can talk it through with Youth BeyondBlue. All calls and chats are one-on-one with a trained mental health professional, and completely confidential. Although they may ask for your first name and some general details, you can let them know if you’d like to remain anonymous.
Children of Parents with a Mental Illness
A story-based online resource with information and tips for young people who have a family member with mental illness.
Phone: 1800 184 527 - qlife.org.au
Hours: Phone and webchat are open from 3pm – midnight every day.
QLife provides anonymous and free LGBTI peer support and referral for people in Australia wanting to talk about sexuality, identity, gender, bodies, feelings or relationships.
The Freedom Centre
Phone: (08) 9228 0354 - freedom.org.au
The Freedom Centre provides safe social spaces, peer support, information and referral for young gay, lesbian, bisexual, trans, intersex, queer and questioning young people under age 26 in Perth. They host drop in spaces which are safe spaces to hang out, have fun, meet other young people who are Lesbian, Gay, Bisexual, Trans, Intersex, Queer, Questioning (and otherwise diverse in their sexuality and/or gender) and get peer-support and any information you may need.
Phone: 0404 594 699 - pflagwa.org.au
PFLAG stands for Parents, Families and Friends of Lesbians and Gays. PFLAG Perth is a volunteer run, non-profit organisation in Western Australia, providing a support system for families and friends of people who are lesbian, gay, bisexual, transgender or intersex (LGBTI), along with education and advocacy in the community. They offer peer support through their phone line and support group meetings held every second month in West Perth. Meetings provide a confidential and warm environment where people can share concerns and receive comfort and reassurance.
TransFolk of WA
TransFolk of WA is a support service for all transgender people and their loved ones in Western Australia. The organisation provides accessible safe spaces where members can expect dynamic peer support. TransFolk WA is run by a team of dedicated volunteers. Whilst we stride to respond to all requests ASAP, please note that due to volunteer capacity this is not always possible.
Relationships Australia is a leading provider of relationship support services for individuals, families
FIFO Families has earned a strong reputation as the go to support network for working away families right across not only Australia, but overseas too. FIFO Families is a social and support network for FIFO families and partners. They aim to lift the stressful and many times painful burden of a loved one being a part from you by offering many services and outlets to help manage that challenging lifestyle. FIFO Families have many groups located in cities right across Australia in every State.
Phone: (08) 9427 7100 or Freecall: 1800 811 747 – helpingminds.org.au
HelpingMinds offers free and confidential support to the family and friends of people living with mental health challenges, across Western Australia. Previously known as ARAFMI, they have been around for more than forty years. When someone close to you changes because of mental ill-health you may feel a mix of emotions, including anger, loss and sadness. This can be a difficult and isolating experience. It's normal to have questions around how you can best support the person you care for. They are there to help. HelpingMinds offers:
• Assistance and support through the NDIS
• Counselling and support groups for family and friends of people living with mental illness
• Phone counselling for people in regional and remote WA on 1800 811 747
• Early intervention programs for children and young people (City of Swan, Geraldton, Carnarvon, Broome)
• Mental health programs for schools and the community as well as in-school counselling for students aged 8-17
• Helping family and friends to understand their rights and have their voice heard
Phone: 1300 78 99 78 - menslineaus.org.au
MensLine Australia is a 24 x 7 national telephone and online support, information and referral service for men with family and relationship concerns. The service is available from anywhere in Australia and is staffed by professional counsellors, experienced in men’s issues.
Mates in Construction
Helpline: 1300 642 111 - matesinconstruction.org.au
The MATES in Construction program is based on the simple idea that “suicide is everyone’s business” and that if the building and construction industry in Australia is to improve the mental health and wellbeing of workers and to reduce suicide then it cannot be left to the mental health professionals, but rather everyone in the industry must play their part. They are independent of employers and unions and never work directly for a particular employer, but for the construction industry generally. Programs are delivered across the industry regardless of employer and / or union affiliation. You can find them in Queensland, New South Wales, South Australia and Western Australia.
The Fathering Project
The impact of a good dad will benefit the well being of his kids today and tomorrow. The Fathering Project works with fathers and father figures to becoming better dads in order to provide their kids with a better environment to development.
Ngala Parenting Line 0-18 Years
Hours: Open 7 days a week, 8am - 8pm
Ngala assists parents, carers and families through the ups and downs of raising children. Support starts before pregnancy and continues through the school years, right up to young adulthood.
Post and Antenatal Depression Association Inc
PANDA National Helpline: 1300 726 306 - panda.org.au
Hours: Mon to Fri, 9am - 7.30pm AEST/AEDT
Perinatal Anxiety & Depression Australia supports women, men and families across Australia affected by anxiety and depression during pregnancy and in the first year of parenthood. PANDA operates Australia’s only National Helpline for individuals and their families to recover from perinatal anxiety and depression, a serious illness that affects up to one in five expecting or new mum's and one in ten expecting or new dads.
MumSpace is designed to connect you quickly with the level of support you need, from advice and support in the transition to parenthood, to effective online treatment programs for perinatal depression and anxiety. The resources on MumSpace will help you ‘step-up’ to whichever level of support suits you best. MumSpace is also a resource for your healthcare professional.
Pregnancy, Birth and Baby
Helpline: 1800 882 436 - pregnancybirthbaby.org.au
Supporting parents on the journey from pregnancy to preschool. Speak to a maternal child health nurse for personal advice and guidance and discover all about pregnancy, birth, being a parent and raising a child.
Helping parents support their teenagers through everyday issues and tough times. ReachOut is Australia’s leading online mental health service for young people, providing practical support to help them get through everything from everyday issues to tough times. ReachOut provides different types of support, depending on what you and your teenager need and want.
RUAH Community Services
Phone: 13 78 24 - ruah.org.au
Ruah believe that your needs, strengths and recovery preferences are at the centre of everything they do. Ruah walk alongside you, your family and carers to achieve your goals and improve your quality of life. Ruah can accept self-referrals for Family and Domestic Violence and Homelessness services. If you are referring yourself or friends and family to Ruah, all you need to do is call 13 RUAH (13 7824) or email email@example.com
Wungening Aboriginal Corporation
Phone: (08) 9221 1411 - wungening.com.au
Wungening Aboriginal Corporation is an Aboriginal Community Controlled Organisation which provides culturally secure, confidential and free of charge alcohol and drug services to Aboriginal people in the Perth metropolitan area.
Aboriginal Family Respite Service
Phone: (08) 9206 6200
Aboriginal Family Respite Service provides support to Aboriginal families who care for a family member with a mental illness by facilitating monthly respite days for the whole family. These days have a pampering, education and support focus. Referrals are open to Aboriginal families who reside in the northern suburbs and the respite days are delivered from the UnitingCare West Merriwa Service Centre.
Alcohol and Drug Support Line
Phone: (08) 9442 5000 / Country 1800 198 024
The Alcohol and Drug Support Line is a 24 x 7 confidential, non-judgemental telephone counselling, information and referral service for anyone seeking help for their own or another person’s alcohol or drug use. Contact with the Alcohol and Drug Support Line is one-to-one with a professional counsellor and is confidential.
Holyoake offer life-changing counselling and support services to help people who are affected by alcohol and/or other drugs directly or indirectly. They have offices across WA who offer counselling, support services and programs, and outreach services including Midland, Victoria Park, Northam, Merredin, Narrogin. Refer to this page for further details and contact information.
Al-Anon Family Groups Australia
Phone: 1300 ALANON (1300 252 666)
Alcoholism, alcohol abuse, or problem drinking affects thousands of families in Australia and worldwide. We help families and friends of alcoholics recover from the effects of living with someone whose drinking is a problem. Contact your nearest Al-Anon office or the Australian General Service Office for meeting details and other information.
Alateen is Al-Anon's recovery program for young people. Alateen groups are sponsored by Al-Anon members. Alateen provides support for teenagers affected by the problem drinking of a parent or other family member.
Phone: 1300 222 222 - aa.org.au
This number will connect you with your local AA office or phone service. An international fellowship of men and women who have had a drinking problem.
Narcotics Anonymous (NA)
Phone: 1300 652 820 - na.org.au/multi
National Cannabis Prevention and Information Centre
Phone: 1800 30 40 50
MAITRI Mental Health Services
Phone: (08) 9328 2699 - mscwa.com.au/our-programs/maitri-mental-health-services/
A program run by the Multicultural Service Centre of Western Australia. MAITRI provides culturally and linguistically appropriate support with mental health services, provided by mental health professionals including psychologists, social workers, psychiatrists and nurses in the client’s preferred language, or with the assistance of interpreters. Referral is preferred to be by a GP but can be made through mental health service providers, non-government service providers, other government services and by self-referral.
Embrace Multicultural Mental Health
Embrace Multicultural Mental Health (the Embrace Project) is run by Mental Health Australia and provides a national focus on mental health and suicide prevention for people from culturally and linguistically diverse (CALD) backgrounds. It provides a national platform for Australian mental health services and multicultural communities to access resources, services and information in a culturally accessible format.
Phone: (08) 9336 8282 - multiculturalfutures.org.au/
Multicultural Futures is a major service provider for migrants and refugees in all metropolitan regions of Perth. Provides multi-lingual services which include culturally sensitive counselling; advocacy and referral services.
Phone: (08) 9350 5770 - communicare.org.au/
Communicare’s services aim to create community inclusion and community safety by working collaboratively with individuals, families and communities to facilitate social and economic inclusion for all. They also work to establish and sustain safe and healthy communities. Services are provided through individual and small group consultations, workshops and community events.
Metropolitan Migrant Resource Centre (MMRC)
Phone: (08) 9345 5755 - mmrcwa.org.au/
The Family Support Services and Counselling program provided by MMRC focuses on assisting recently arrived humanitarian entrants as well as longer term individuals, couples, and families from CALD and refugee backgrounds who experience difficulties.
Ishar Multicultural Women’s Health Services
Phone: (08) 9345 5335 - ishar.org.au/
Ishar Multicultural Women’s Health Services provides a range of holistic services (GP, counselling, carer support and skills development programs) to women from all walks of life and cultural backgrounds. Social support groups run by Ishar such as the New Mother’s Group, Carer Support Group and Domestic Violence Group, provide an opportunity for women to meet, share experiences and learn from other women from different cultural backgrounds.
Association for Services to Torture and Trauma Survivors (ASeTTS)
Phone: (08) 9227 2700 - asetts.org.au/
ASeTTS provide holistic support services for refugee survivors of torture and trauma to rebuild their lives. Services include individual trauma counselling, family and relationship counselling, psycho-social counselling and support for young people, multicultural men and women’s support groups and primary-school and high-school aged support groups.
Umbrella Multicultural Community Care Services Inc. (Umbrella)
Phone: (08) 9275 4411 - umbrellacommunitycare.com.au/
Umbrella provides culturally appropriate aged care services for seniors 65 years and over who live in the Perth metropolitan and Peel/Mandurah areas. Umbrella’s services aim to support eligible seniors from culturally and linguistically diverse backgrounds, and seniors who identify as LGBTI+, to remain living in their own homes and connected to their communities. They recognise each client’s specific needs and support workers are carefully matched with clients, acknowledging gender, language, and cultural background. Umbrella’s more than twenty social support programs are also an opportunity for seniors to connect and socialise with others who speak the same language.