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Support helplines

Kids Help Line

Phone: 1800 55 1800 (freecall – even from a mobile).
Hours: 24 hours a day, 7 days a week

Qualified counsellors at Kids Helpline are available via WebChat, phone or email anytime and for any reason. The five Kids Helpline principles are:

  • Privacy and confidentiality
  • All young people are treated with respect
  • All young people can choose the gender of the counsellor they speak to
  • Young people are able to access the same counsellor if they wish to call back
  • Young people are encouraged to give feedback about Kids Helpline & the service they receive
Youth BeyondBlue

Phone: 1300 22 4636 (24 hours a day, 7 days a week)
Online chat: 3pm to midnight (AEST)

Call or chat online with a counsellor at any time with the Support Service is available 24/7. The Beyond Blue forums are a supportive place to connect with young people who are going through similar experiences. They contain other young people’s stories, and users can ask for advice or share their own experience. Click for more information.


Chat support program called Next Step: NextStep provides personalised support options in 3 simple steps. is Australia’s leading online mental health service for young people, providing practical support to help them get through everything from everyday issues to tough times. Available anywhere anytime, the website is full of information written specifically for young people. They provide online chat support as well as information, apps to download and forums to join.

Other services


Headspace supports young people with mental health, physical health (including sexual health), alcohol and other drug services, as well as work and study support. With a focus on early intervention, Headspace work with young people to provide support at a crucial time in their lives – to help get them back on track and strengthen their ability to manage their mental health in the future. Headspace has 140 centres across Australia, offers online and phone counselling services and work and study service. Click for more information.

Youth Focus

Phone: (08) 6266 4333

A confidential, free of charge, face-to-face counselling doesn’t require a formal referral and is available across Western Australia from six offices, via web counselling or within a number of schools and outreach locations. To enquire about the services they can provide for you, or someone you know, please call (08) 6266 4333. Click for more information.

Children of Parents with a Mental Illness

A story-based online resource with information and tips for young people who have a family member with mental illness.